How great leaders communicate – juicy bites from the Apple Founder
I know it’s hardly news now, but one particular individual can still teach us so much about business storytelling and how to connect with people. When Steve Jobs gave his commencement address at Stanford University in 2005, he’d been given the all-clear by the cancer specialists, and knowing what happened to him subsequently gives added poignancy to his words.
I watched the speech again last night and was struck by how inspiring and touching it was. But then I wondered “why?” What was it that connected with the audience, and how did it convey his own distinct personality?
Keep it simple
There were some simple, profound messages in his speech which were easy to follow and spoke to us on a human level. It’s a lesson for presenters – don’t over-complicate things; people can only take in so much.
Rule of 3
Time and again you see this in great talks and in speech patterns. Beginning, middle and end…Holy Trinity…Education, Education, Education. Jobs related 3 key messages and human beings like things delivered in 3′s.
Make it Personal
When you talk about things you’ve personally experienced, it’s more authentic and (by definition) unique. This is your own personal real estate – no one can lay claim to these things or question your right to talk about them. The key is to make them relevant to the audience and outline what you learned from it – and what that might mean for others.
Vulnerability = Strength
We like our leaders to be strong, but we also like them to show their humanity. When Jobs talks about his adoption, dropping out of college and getting fired from the company he formed, he opens himself up. He peels away the layers and shows us the raw Jobs – that’s how leaders truly connect with people. They display their vulnerable side, admit to mistakes and show a willingness to learn from others. This makes them stronger. Handled with skill, vulnerability goes a long way to establishing a true connection with your audience.
There’s some controversy in his speech, something to make people sit up and take notice. There’s the conflict between good and evil (a feature of most Jobs presentations) – in this case a reference to Microsoft! There’s the irony that at a Stanford University Address he talks about dropping out of college to pursue something that stimulated him more. And there’s that extraordinary statement that death was perhaps the best invention for the living – that it gets rid of the old to make way for the new.
Leaders tend to be curious people – not in the sense of being odd but being interested in things. Jobs was intrigued by calligraphy at college and signed up for that course. He didn’t know where it might lead – he just pursued something that intrigued and captivated him. It was this introduction to beautiful typefaces that led to many of the unique features of the Macintosh computer.
A parting thought
Like all great speeches he rounds things off with a final message for his audience – “Stay hungry. Stay foolish”. It’s something he leaves ringing in their ears as he signs off, and gives what’s preceded it more impact. It’s a kind of closure, and allows us to move on and hopefully implement some of the insights he’s delivered.
Public speaking and effective presenting are key tools in the armoury of any leader – few did it as well as Steve Jobs, but perhaps we can adopt at least some of those traits that made him such a great connector.